Driving Shared Services Excellence Through a Master Service Partner Model

How TeamLease Digital enabled a unified SSC workforce strategy for a global telecom leader

A major telecom player with a strong APAC footprint needed to consolidate its HR and Finance Shared Services functions. Managing over 140 roles across HRSSC and FSSC functions, the organization faced fragmented vendor support, high attrition, and slow closures.

This case study showcases how TeamLease Digital deployed a Master Service Partner (MSP) solution that offered end-to-end workforce lifecycle management, enabling scalable, compliant, and digitally powered shared services operations.

Key Highlights:

• 140+ roles successfully onboarded across geographies

• Integrated TL Connect App for digital onboarding and claim processing

• Dedicated project lead and centralized delivery units to reduce turnaround time

• Secured additional mandates in the MELA region through delivery excellence

• Won 45 new compliance roles driven by high client satisfaction

Looking to centralize and scale your Shared Services workforce?

See how TeamLease Digital helped a global telecom leader drive operational agility through a single-partner talent solution.

Download the full case study now.

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Case Study

Master Service Partner