Scaling Smart: Accelerated Hiring for a Global BPO Leader Through C2H

How TeamLease Digital enabled a unified Shared Services workforce strategy for a global telecom leader

A global BPO powerhouse and technology services leader needed to scale its workforce rapidly across India to meet rising client demands and business growth. With high-volume requirements spanning transaction processing, customer support, and domain-specific roles, agility and speed were critical.

This case study explores how TeamLease Digital enabled flexible hiring through a Contract-to-Hire (C2H) model driving seamless execution across multiple cities and functions while helping the client stay competitive in a talent-tight BPO landscape.

Key Highlights:

• 66% of total positions were successfully closed within the defined timeline

• Enabled multi-location hiring across functional and technical domains

• Offered workforce flexibility and faster ramp-up through the C2H model

• Strengthened the client’s talent pipeline with job-ready, process-aligned professionals

• Enhanced retention through targeted engagement and training alignment
  

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Case Study

BPO Industry